Faq´s

1.Refund policy

Please note that we do not accept returns.

The product will only be received if it is faulty, this means it arrives broken to your destination or if it’s unable to work properly.

Before requesting a refund, please contact us at info@theelementhal.com within 7 working days from your purchase, informing us about the reason of your request refund.

2. All pieces are individually handcrafted in clay or porcelain, free formed without moulds giving each piece a unique shape and finish, so each piece is  slightly different.

Vessels are watertight without drainage holes.

This online store is a catalogue of the available pieces in my studio.

For Orders, Commissions and Enquiries please email:

info@theelementhal.com

Please keep in mind that commissions take about 2 - 3 weeks to be delivered